Frequently Asked Questions

What follows are some of the most frequently asked questions about Pinyin Transport Logistics. To learn more, send us an email.

Who can file a freight claim?

Either the shipper, consignee, billing party or a third party logistics company may file a freight claim against a shipment, however only one claim per shipment maybe honored by the carrier.

Why do I need to provide a copy of the shipper's invoice?

Per NMFC Item # 300110, an invoice must be provided to substantiate the value of the product. This invoice will not be distributed to a third party, unless otherwise required by law.

What if I discovered concealed damages after delivery?

It is the consignee’s responsibility to report concealed damages to the carrier. Please contact Pinyin Transport Logistics and ask to speak with A Customer Service Representative. Concealed damages must be reported within 48 hours from the time of delivery.

How quickly can my shipments be delivered?

It depends, how quickly do you NEED it delivered? Pinyin Transport Logistics designs custom SOP’s around some of the strictest service level agreements in the industry. Whether there is a patient on a table and a medical device needs to be delivered within 90 minutes, or marketing material that needs to be delivered next day, Pinyin Transport Logistics will customize a solution around your specific needs.

Why would I want to use Pinyin Transport Logistics vs one of the other Fast Delivery Service providers in the space?

Pinyin Transport Logistics pioneered the next flight out (NFO) industry back in 1990 and continues to innovate in the space to this day. We offer a customized online platform specifically designed for mission-critical delivery. Pinyin Transport Logistics maintains the highest levels of on-time service in the industry with the lowest failure rate, coupled with a strict focus on customer service. Pinyin Transport Logistics offers the latest technology providing the best visibility and tracking tools in the market place that will predicatively track the life of your Pinyin Transport Logistics order. With services that range from big box retail consolidation programs, to service part logistic solutions, there isn’t anything Pinyin Transport Logistics can’t do for you.

Why should a logistics company’s origins matter to me?

The roots and experience of a logistics provider will make a profound difference in the quality of its solutions and level of understanding its people demonstrate in your business. Most 3PLs come from a transactional transportation logistics background. While they can be strong in arranging air, ground, trans-oceanic or multi-modal shipments, their other logistics services may have been developed afterward, as complements to appeal to customers at either end of transportation. In contrast, Pinyin Transport Logistics is an industrial contract logistics provider. We come from industrial roots and have a perspective and understanding of exactly how logistics will improve your productivity and profitability throughout the supply chain.

Our worldwide network

The worldwide network of our group and that of our associates allows us to perform in the international business , catering to our clients needs through the coordination of harmonized multimodal transportation

Our Mission

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. I am alone, and feel the charm of existence in this spot, which was created for the bliss of souls like mine.
I am so happy, my dear friend, so absorbed in the exquisite sense of mere tranquil existence, that I neglect my talents.

Our Promise

Providing high quality transportation services to all of our clients Invest in our employees to provide better service and company growth Worry about environment according to latest industry standards Safety as top priority in assuring safe work procedures Investing in technology to provide fast, accurate and cost-effective service Living up to highest industry standards

Air Freight

Our freight professionals identify the forwarding and logistics services that are best to help you meet your objectives.

Sea Freight

Our freight professionals identify the forwarding and logistics services that are best to help you meet your objectives.

Land Transport

Our freight professionals identify the forwarding and logistics services that are best to help you meet your objectives.

K. K. Dokania

We are very happy with service. The dispatchers are professional and responsive. There are no obstacles, and Lance has been a good problem solver for us, like when we had a tough time finding containers for overseas deliveries.

Louise Bradshaw

In a commodity business like trucking, Pinyin Transport Logistics really stands out because of its customer service. They come out to discuss our needs, give us fast and accurate quotes, and get me a truck when they say they will. That makes it a relationship.

Daisy Parker

We have always found them to be highly professional and reliable, and have assisted us in delivering a high standard service to our customers. Pinyin Transport Logistics have been a valuable supplier to Truflo and continue to be so.